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Techy Help & FAQs

Why aren’t I receiving emails? (including when I change my password?)

Try checking your junk/ spam folder to ensure that emails from the Workplace Challenge aren't being sent there. You could also mark the Workplace Challenge as a safe sender to improve the chance of emails reaching you. If this doesn't work contact your CSP and they will be able tolook into your query further (some email systems block emails from unknown senders so this may need to be resolved by your IT department).

Why aren’t my points appearing?

Try signing out and then back in, keep a record of your activities and if the problem persists over a few days then contact your CSP who will pass the information on to get the problem sorted.

Why can’t I add activities?

Try signing out and then back in, keep a record of your activities and if the problem persists over a few days then contact your CSP who will pass the information on to get the problem sorted.

Why can’t my friends see my picture?

If you cannot see a friends picture then it is likely that their picture has not yet been approved by the CSP.

Why won’t my picture upload?

Before pictures can be succesfully uploaded and seen by other users it must first be verified by your CSP to ensure the content is safe.

Fitbit FAQs

How do I connect my Workplace Challenge account to my Fitbit account?

When logged into the Workplace Challenge website just click on 'my dashboard', 'account' and then 'connect to Fitbit'.

Can I track daily steps or logged activity?

The default is for logged activity to update users Workplace Challenge profiles. To choose whether to track daily steps or logged activity, when logged into the Workplace Challenge website just click on 'my dashboard', 'account' and then select the option in the 'connect to Fitbit' area.

Do I need to do anything for my Fitbit activity to update my Workplace Challenge profile?

No - relevant activity tracked with your Fitbit (logged activity or daily steps) will automatically update your Workplace Challenge profile at regular times. This will take place after you sync your Fitibit with your phone, ideally each day or at least once a week.

How often will my Workplace Challenge profile be updated with Fitbit activity?

The Daily Steps Total is updated every 4 hours - during 00:00-12:00 (Morning) it updates data for the previous day and 12:00-00:00 (Afternoon) it updates the current day, meaning there are 12 hours of lag for people that haven't synced their device yet. Logged activities will update once every 24 hours.

MYZONE FAQs

The document below provides instructions for connecting your Workplace Challenge account to MYZONE. Once connected you can use a MYZONE belt and the MYZONE app to automatically track your activity and update your Workplace Challenge profile and leaderboards.

For more information check out the getting started information at http://myzone.org/getting-started/

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